Momentum Safety Alert FAQ

1. Download the Momentum App.
2. Create a profile using the Momentum App, which will allow you to login.
   NB*to proceed with the activation of your Safety Alert feature on the Momentum App, you will need to be an active car and home insurance policyholder with Momentum Insure.
3. A pop-up notification will appear in the Momentum App to register for the Momentum Safety Alert feature.
4. You will need to click on the pop-up notification, which will request your details to ensure we have the correct information captured. This will be used during an initiated alert for armed response.
5. Once your details have been captured correctly, the Safety Alert feature will be activated on the Momentum App.
6. You will have access to the Safety Alert button in pre-and post-login.

1. Log into the Momentum App on your mobile device.
2. Once you have logged in, via your password or biometrics, go to the menu (top left), tap on “Settings” then “Safety Alert settings".
3. Tap on “Add or remove nominated user”.
4. Complete the form with the nominated user’s details.
5. Tap “Submit”.

Your nominated user will receive an email with instructions on how to install the Momentum App and register for the Safety Alert feature.

When the Momentum Safety Alert feature is not available to you (or your nominated user) due to technical errors, you can dial the Safety Alert control centre directly by tapping the in-app notification that will be displayed.

You (and your nominated user) need to ensure that phone/dialing permission settings on the Momentum App have been activated for the feature to work.

No, the App requires both mobile data and location settings to initiate a Safety alert.

Yes, the feature will be functional during load shedding. However, for you (or your nominated user) to access and initiate Safety Alert, please ensure that your mobile device is charged.

In the instance where you (or your nominated user) has already initiated the Safety Alert and your phone battery is depleted, our control centre agents will still dispatch armed response to ensure that you are safe. This will also apply to instances where your (or your nominated user’s) call is dropped; your mobile device is damaged and/or stolen while waiting for armed response to arrive.

The Safety Alert feature is easy to use. Once you have registered and activated the feature, you (or your nominated user) are able to initiate a Safety Alert with a single touch of the button.

Yes, the feature allows for you (and your nominated user) to initiate the Safety Alert at any location if you think that your personal safety is at risk.

It is important that you ensure that your GPS location permissions are enabled for armed responders to locate you.

All personal data captured on the Momentum App for the Momentum Safety Alert feature is protected and will only be used to contact you when the Safety Alert is initiated. You can learn more about this in our privacy policy.

The Momentum App is free to download from the Apple App store and Google Play Store. Safety Alert is available to all car and home insurance policyholders, with Momentum Insure, and one nominated user, at no extra cost.

Active car and home insurance policyholders (Momentum Insure), who are registered for the Safety Alert feature. This includes the policyholder plus one nominated user who can be a family member, friend, or even a neighbour.

The Momentum App follows all documented App store standards for publishing and would not expose you to any viruses.

A Safety Alert can be initiated anywhere in South Africa regardless of GPS accuracy settings however you must ensure that your location settings permissions are enabled for the Momentum App.

Interactive in-app messaging between clients and the Safety Alert feature is not available, but once you have initiated an alert, you will receive a phone call, live in-app updates and SMSs on the progress of dispatched armed response and estimated time of arrival.

Policyholders can nominate one additional user to enjoy the Safety Alert benefit, free of charge. The nominated user can be anyone from a family member, relative, a friend, your child (minors included), a parent etc.

The feature can also be used if the registered user is witness to an incident where the safety of others is at risk.

No, the Safety Alert feature is not used to track or locate persons.

The control centre agent will be in contact with you immediately after initiating a Safety Alert.

In instances where the Safety Alert feature is not available to you due to technical errors, an in-app notification on the Safety Alert feature will be displayed with the control centre contact number for you to dial immediately upon selecting the number.

You need to ensure that your phone/dialing permission settings on the Momentum App have been activated for the feature to work.

No, Momentum Safety Alert is only available to active car and home insurance policyholders, covered by Momentum Insure. Should you take out a Momentum Insure policy, you will then be able to share this feature with a nominated user of your choosing.

No, this feature is free to active car and home insurance policyholders, and one nominated user, covered by Momentum Insure, and is an added value feature to keep you safe on your journey to success.

The feature is free, however, you will be charged for data usage as per the rates prescribed by your service provider.

Your nominated user can be anyone from a family member, relative, a friend, your child (minors included), a parent, etc. The policyholder can nominate a minor if they are the parent or legal guardian of the minor and agree to accept all the terms and conditions on the minor’s behalf.

If the nominee has yet to activate the Momentum Safety Alert feature, a "Status: Pending” message will be displayed on the nominee details screen in the App. The policyholder can remove the nominee at any time by clicking on the “Remove Nominee” button on the App. Once the nominee is removed, the policyholder can nominate someone else.