Site url: https://www.momentum.co.za/momentum/get-help/contact-us
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menu

MOMENTUM CUSTOMER SERVICES

Contact us

Contact us for assistance with enquiries, complaints or to give us a compliment. Our contact details for businesses can be accessed through the button below.

For Business

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  • Emergency
  • Fraud report lines
  • Medical aid
  • Car and home insurance
  • Life insurance
  • Investments
  • Momentum Money
  • FundsAtWork
  • Traditional
  • Website support
  • Estate planning
  • Investo
Select a service

Medical aid
Emergency rescue

082 911







Open 24 hours, 7 days a week, including public holidays.

Momentum Assist for car and home insurance

0860 784 767

For international emergencies only

+27 12 684 5603



Open 24 hours, 7 days a week, including public holidays.


Medical aid fraud line

0800 000 438

[email protected]




Open 24 hours, 7 days a week, including
public holidays.

Car and home insurance
fraud line

0800 006 156

[email protected]




Open 24 hours, 7 days a week, including
public holidays.

Multiply Money: Block/Stop my card

0860 111 183

[email protected]




Open 24 hours, 7 days a week, including
public holidays


Medical aid:
Emergency medical transport

082 911
















Open 24 hours, 7 days a week, including
public holidays.

Medical aid fraud line

0800 000 438

[email protected]














Open 24 hours, 7 days a week, including
public holidays.

Medical aid

Call or WhatsApp

0860 117 859

Join an online help session.

[email protected]

International number

+27 31 573 4008
or
+27 31 573 4000

WhatsApp and web chat business hours

Mon-Fri: 08:00 to 17:00
Sat & public holidays: 08:00 to 16:00


Closed on Sundays.

Pre-authorisation

+27 31 573 4016

Pre-authorisation is available 24/7 and is accessible through our automated self-service function outside business hours.

Claims


0860 117 859

Click here to contact us via WhatsApp.

[email protected]

International number

+27 31 573 4008
or
+27 31 573 4000


Business hours

Mon-Fri: 07:30 to 17:00
Sat: 08:00 to 12:00

Closed on Sundays and public holidays.

Momentum Health
Insurance: Health4Me

Call or WhatsApp

0860 102 903


Business hours

Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00



Closed on Sundays and public holidays.


Emergency services hours for accident and emergency cover pre-authorisation are:

Mon-Fri: 19:00 to 07:30
Sat: 13:30 to 07:30
Sun and public holidays:
07:30 to 07:30

Health4Me Claims

Use the following email addresses to submit, follow-up on a claim, or provide us with additional claim information.




Provider claims
[email protected]

Member refunds
[email protected]




Business hours

Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00

Closed on Sundays and public holidays.

Multiply

Call or WhatsApp

0861 886 600

Visit the Multiply website to chat with a
service agent.



[email protected]

[email protected]

International number

+27 12 675 3026

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Multiply Travel


0861 100 155

mailto:[email protected]












Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.


Momentum Assist for car and home insurance

0860 784 767

For international emergencies only

+27 12 684 5603





Open 24 hours, 7 days a week, including
public holidays.

Sales and client services

0860 006 784

[email protected]

International number

+27 12 675 3047

Business hours

Mon-Fri: 08:00 to 18:00
Sat: 08:00 to 13:00

Closed on Sundays and public holidays.

Claims

0860 006 784

[email protected]

International number

+27 12 675 3047

Business hours

Mon-Fri: 08:00 to 17:00
Sat: 08:00 to 13:00

Closed on Sundays and public holidays.

Car and home insurance fraud line

0800 006 156

[email protected]





Open 24 hours, 7 days a week, including public holidays.

Personal accident and health cover

0861 426 837

[email protected]


Business hours

Mon-Fri: 08:15 to 16:30

Closed on weekends and public holidays.


Investo

0860 664 321

[email protected]

International number

+27 11 505 1800


Calls to the Centre will be verified by an SMS sent to your cell phone number. Ensure your contact details are up to date. Log in to update your details.

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.


Life insurance


0860 665 432

[email protected]








International number:

+27 12 675 3031

Business hours

Mon-Fri: 08:00 to 17:00


Closed on weekends and public holidays.

Claims


0860 441 111

[email protected]
[email protected]
[email protected]

Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number

+27 12 675 3052

Business hours

Mon-Fri: 08:00 to 17:00


Closed on weekends and public holidays.


Wealth

0860 546 533

[email protected]

International number

+27 12 675 3000



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Momentum Collective Investments

0860 111 899

[email protected]

International number

+27 12 675 3002



Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.

Annuities

Client services

0860 266 848

[email protected]

New business

[email protected]



Business hours

Mon-Fri: 08:00 – 17:00

Closed on weekends and public holidays.


Momentum Securities

Client services

011 550 6270

[email protected]



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.


Multiply

Call or Whatsapp

0861 886 600

Visit the Multiply website to chat with a
service agent.

[email protected]

[email protected]

International number

+27 12 675 3026

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Multiply Travel



0861 100 155

[email protected]










Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.


FundsAtWork

0860 657 585

[email protected]

WhatsApp: 087 240 6653 and say 'Hello'

International number

+27 12 675 3006

Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.


Southern Life

Policies starting with SL or SX


0860 669 876

[email protected]

International number

+27 11 505 1555



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Sage Life

Policies starting with GE


0860 669 876

[email protected]

International number

+27 11 505 1555



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Metropolitan Odyssey

Policies starting DE


0860 669 876

[email protected]

International number

+27 11 505 1555



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Lifegro
(formerly Legal and General)

Policies starting with UL or AF


0860 669 876

[email protected]

International number

+27 11 505 1555



Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.


Momentum Money

Block or stop card

0860 111 183

[email protected]

Open 24 hours, 7 days a week, including
public holidays.

Client services

0860 111 183

[email protected]

Our business hours are Monday to Friday,
07:00 to 19:00. We are closed on
Sundays and public holidays.


Website support

0860 999 932

[email protected]

*To assist us in resolving your query, please provide your ID/Policy Number on your email to us.

International number

+27 12 675 3092

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.


Estate planning

0860 000 107

[email protected]


Business hours

Mon-Fri: 08:00 to 16:00

Closed on weekends and public holidays.

Self service options

Manage your policy

Investment resource centre

Safety Alert frequently asked questions

Medical aid frequently asked questions

Illustration of a female call centre consultant with a headset on.

Service enquiries

Submit your service related queries here.

An illustration of a form for filing complaints and compliments.

Compliments and complaints

Share your reviews, compliments and complaints with our team.

Our offices

Momentum head office

Switchboard

+27 12 671 8911

Momentum Insure branches


For queries specific to car, home, and business insurance.

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  • Bloemfontein
  • Cape Town
  • Centurion
  • Durban
  • East London
  • George
  • Gqeberha
  • Klerksdorp
  • Nelspruit
  • Sandton
  • Stellenbosch

Telephone:

021 940 5911
Crossings Office Park , Block 3, Level F
Cnr Madiba Drive & Samora Michel Drive, Nelspruit, 1211

Telephone:

013 285 0099

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