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Healthcare:
Emergency rescue

082 911

For international emergencies only

+27 11 541 1263

Open 24 hours, 7 days a week, including public holidays.

Roadside and
Emergency services

0860 784 767

International number

+27 12 675 3047

Open 24 hours, 7 days a week, including public holidays.


Healthcare

0860 117 859

member@momentumhealth.co.za


International number

+27 31 573 4008
or
+27 31 573 4000

Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Multiply Travel

0861 100 155

multiplytravel@momentum.co.za







Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.

Multiply

0861 886 600

multiply@momentum.co.za

multiplyonlineshopqueries@momentum.co.za

International number

+27 12 675 3026



Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

Multiply Money

0860 111 183

multiplymoney@multiply.co.za

International number

+27 12 675 3026

Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

Car and Home Insurance

0860 006 784

shorttermclientservice@momentum.co.za

International number

+27 12 675 3047

Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Life Insurance

0860 665 432

myriad@momentum.co.za

International number

+27 12 675 3031

Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

Wealth

0860 546 533

wealthservice@momentum.co.za

International number

+27 12 675 3000



Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

Momentum Collective Investments

0860 111 899

ci.clientservice@momentum.co.za

International number

+27 12 675 3002



Business hours are Monday to Friday from 08:00 to 16:30. Closed on weekends and public holidays.

Investo

0860 664 321

investo@momentum.co.za

International number

+27 12 675 3034
or
+27 12 675 3024

Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

Traditional

0860 669 876

client@momentum.co.za

International number

+27 12 675 3056

Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

FundsAtWork

0860 657 585

clientcontactcentre@momentum.co.za

International number

+27 12 675 3006

Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.

Website support

0860 999 932

websitesupport@momentum.co.za

International number

+27 12 675 3092

Business hours are Monday to Friday from 07:00 to 17:30. Closed on weekends and public holidays.


Healthcare

0860 117 859

claims@momentumhealth.co.za

International number

+27 31 573 4008
or
+27 31 573 4000

Business hours are Monday to Friday from 07:30 to 17:00 and 08:00 to 12:00 on Saturdays. Closed on public holidays.

How to submit a claim

Car and Home Insurance

0860 006 784

shorttermclientservice@momentum.co.za

International number

+27 12 675 3047



Business hours are Monday to Friday from 08:00 to 18:00 and 08:00 to 13:00 on Saturdays. Closed on public holidays.

How to submit a claim

Life Insurance

0860 441 111

riskclaims@momentum.co.za

International number

+27 12 675 3052



Business hours are Monday to Friday from 07:00 to 19:00. Closed on weekends and public holidays.

How to submit a claim

FundsAtWork

0860 657 585

clientcontactcentre@momentum.co.za

International number

+27 12 675 3006



Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.

How to submit a claim

Unclaimed policies
(Tracing Team)

0860 007 432

tracingteam@momentum.co.za

International number

+27 12 675 3034
or
+27 12 675 3024

Business hours are Monday to Friday from 08:00 to 16:00. Closed on weekends and public holidays.


Healthcare

0800 000 438

momentummedicalscheme@tip-offs.com

Business hours are Monday to Friday from 07:30 to 17:00 and 08:00 to 12:00 on Saturdays. Closed on public holidays.

Multiply Money: Block/Stop my card

0860 111 183

multiplymoney@multiply.co.za

24 hours, 7 days a week, including public holidays.

Car and Home Insurance

0800 006 156

msti@tip-offs.com

24 hours, 7 days a week, including public holidays.

Cellphone

Download the Momentum App today

Get convenient access to all your Momentum products and rewards. You can also use the App to submit claims and so much more.

Holistic view of your Momentum products.
View and calculate your Momentum Multiply points and rewards.
Submit and view claims on the App.
Track your Active Dayz™ and Safe Dayz™.

Complaints handling

If you're not satisfied with our resolution to your complaint after you've followed our handling process, you can then file your complaint with the relevant ombudsman, council or adjudicator.

Council for Medical Schemes

Private Bag X34, Hatfield, 0028

Telephone: 0861 123 267

Fax: 0866 732 466

E-mail: complaints@medicalschemes.com

Financial Advisory and Intermediary Services (FAIS) advice-related complaints

We recommend that your first try to resolve your complaint with us before you escalate it to the relevant ombudsman.

If your complaint relates to advice received from your Momentum financial planner then you can direct your complaint to the Financial Advisory and Intermediary Services (FAIS) Complaints Manager. We require the complaint to be in writing. Therefore, please complete the complaint form and fax or email it to the contact details below.

Fax: 0866 776 061

E-mail: clientcomplaints@momentum.co.za

Investigation process

A full investigation into the advice that your Momentum financial planner gave you will be conducted. The complaint will then be presented at a monthly complaints resolution meeting for an objective finding. The process takes approximately four weeks to complete from the date that we receive your complaint (unless communicated otherwise). Thereafter, the finding will be formally communicated to you.

Escalating a complaint

If you’re not satisfied with the response you receive, you can escalate your complaint to the FAIS ombudsman by using the following contact details:

Telephone: +27 12 762 5000 or +27 12 470 9080

Fax: +27 12 764 1422 or +27 12 348 3447

E-mail: info@faisombud.co.za

Address: PO Box 74571, Lynnwood Ridge, 0040

We’re not able to resolve complaints about advice given by independent financial advisers who are not representatives of Momentum. Momentum representatives operate under Momentum’s financial services provider license, whereas independent financial advisers operate under a different financial services provider license. Therefore, you must direct these complaints to the financial adviser, brokerage or the FAIS ombudsman directly.

Ombudsman for long-term insurance

Private Bag X45, Claremont, 7735

ShareCall: 0860 103 236

Telephone: +27 21 657 5000

Fax: +27 21 674 0951

E-mail: info@ombud.co.za

Ombudsman for short-term insurance

PO Box 32334, Braamfontein, 2017

Toll free: 0860 726 890

Telephone: +27 11 726 8900

Fax: +27 11 726 5501

E-mail: info@osti.co.za

Pension funds adjudicator

PO Box 580, Menlyn, 0063

Telephone: +27 12 346 1738

Fax: 0866 937 472

E-mail: enquiries@pfa.org.za

The National Consumer Commission (Consumer Protection Act)

Building C - South African Bureau of Standards Campus
1 Dr. Lategan Road, Pretoria

Telephone: +27 12 428 7000

Fax: 0866 937 472

E-mail: complaints@thencc.org.za

Momentum head office

Physical address

268 West Avenue, Centurion, 0157

Contact number

Switchboard

+27 12 671 8911

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