Site url: https://www.momentum.co.za/momentum/get-help/contact-us
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menu

Contact us

Get in touch

Contact us for assistance with enquiries, complaints or to give us a compliment. Our contact details for businesses can be accessed through the button below.

For Business

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  • Emergency
  • Fraud report lines
  • Healthcare
  • Car and Home Insurance
  • Momentum Insurance
  • Life Insurance
  • Investments and Savings
  • Multiply
  • FundsAtWork
  • Traditional
  • Website support
Select a service

Healthcare
Emergency rescue

082 911

For international emergencies only

+27 11 541 1263

Open 24 hours, 7 days a week, including public holidays.

Car and Home
Emergency Assistance

0860 784 767

For international emergencies only

+27 12 675 3047

Open 24 hours, 7 days a week, including public holidays.

Momentum Insurance

(previously Alexander Forbes Insurance)



0860 911 000

For international emergencies only

+27 11 430 1665

Open 24 hours, 7 days a week, including public holidays.


Healthcare fraud line

0800 000 438

[email protected]







Open 24 hours, 7 days a week, including
public holidays.

Car and Home Insurance
fraud line

0800 006 156

[email protected]







Open 24 hours, 7 days a week, including
public holidays.

Momentum Insurance

(previously Alexander Forbes Insurance)

0860 100 000

[email protected]







Open 24 hours, 7 days a week, including
public holidays.

Multiply Money: Block/Stop my card

0860 111 183

[email protected]


Open 24 hours, 7 days a week, including
public holidays


Healthcare:
Emergency rescue

082 911
















Open 24 hours, 7 days a week, including
public holidays.

Healthcare fraud line

0800 000 438

[email protected]














Open 24 hours, 7 days a week, including
public holidays.

Healthcare

Call or Whatsapp

0860 117 859

[email protected]

International number

+27 31 573 4008
or
+27 31 573 4000

WhatsApp and Web Chats business hours

Mon-Fri: 08:00 to 18:00
Sat: 08:00 to 16:00

Closed on Sundays and public holidays.

Pre-authorisation

+27 31 573 4016

Pre-authorisation is available 24/7 and is accessible through our automated self-service function outside business hours.

Claims


0860 117 859

Click here to contact us via WhatsApp.

cla[email protected]

International number

+27 31 573 4008
or
+27 31 573 4000


Business hours

Mon-Fri: 07:30 to 17:00
Sat: 08:00 to 12:00

Closed on Sundays and public holidays.

Momentum Health
Insurance: Health4Me

Call or Whatsapp

0860 102 903


Business hours

Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00



Closed on Sundays and public holidays.


Emergency services hours for accident and emergency cover pre-authorisation are:

Mon-Fri: 19:00 to 07:30
Sat: 13:30 to 07:30
Sun and public holidays:
07:30 to 07:30

Health4Me Claims



Use the following email addresses to submit, follow-up on a claim, or provide us with additional claim information.


Provider claims
[email protected]

Member refunds
[email protected]


Business hours

Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00

Closed on Sundays and public holidays.


Car and Home Emergency Assistance

0860 784 767



For international emergencies only

+27 12 675 3047




Open 24 hours, 7 days a week, including
public holidays.

Car and Home Insurance fraud line

0800 006 156

[email protected]








Open 24 hours, 7 days a week, including
public holidays.

Car and Home Insurance


0860 006 784

[email protected]

International number

+27 12 675 3047

Business hours

Mon-Fri: 08:00 to 18:00
Sat 08:00 to 13:00

Closed on Sundays and public holidays.

Car and Home
Insurance claims

0860 006 784

[email protected]

International number

+27 12 675 3047


Business hours

Mon-Fri: 08:00 to 17:00
Sat: 08:00 to 13:00

Closed on Sundays and public holidays.


Emergency Momentum Insurance

0860 911 000

For international emergencies only

+27 11 430 1665





Open 24 hours, 7 days a week, including
public holidays.

Fraud line: Momentum Insurance

(previously Alexander Forbes Insurance)

0860 100 000

[email protected]







Open 24 hours, 7 days a week, including
public holidays.

Momentum Insurance

(previously Alexander Forbes Insurance)


0860 100 000

[email protected]

Fax number

+27 860 100 001

Business hours

Mon-Fri: 07:00 to 19:00



Closed on weekends and public holidays.

Momentum Insurance Accident and Health Cover


0861 426 837

[email protected]

Fax number

+27 861 268 374


Business hours

Mon-Fri: 08:15 to 16:30

Closed on weekends and public holidays.

Momentum Insurance
Claims

(previously Alexander Forbes Insurance)

0860 100 000

[email protected]

International number

+27 675 3765


Business hours

Mon-Fri: 08:15 to 16:30

Closed on weekends and public holidays.


Life Insurance


0860 665 432

[email protected]








International number:

+27 12 675 3031

Business hours

Mon-Fri: 07:00 to 19:00


Closed on weekends and public holidays.

Claims


0860 441 111

[email protected]
[email protected]
[email protected]

Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number

+27 12 675 3052

Business hours

Mon-Fri: 08:00 to 17:00


Closed on weekends and public holidays.


Wealth

0860 546 533

[email protected]

International number

+27 12 675 3000



Business hours

Mon-Fri: 0:00 to 17:00

Closed on weekends and public holidays.

Momentum Collective Investments

0860 111 899

[email protected]

International number

+27 12 675 3002



Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.

Investo

0860 664 321

[email protected]

International number

+27 12 675 3034
or
+27 12 675 3024

Business hours

Mon-Fri: 07:00 to 19:00

Closed on weekends and public holidays.

Annuities

Client services

0800 000 329

0800 000 846

[email protected]

International number

+27 11 505 1520
or
+27 11 505 1504

New business

[email protected]

Business hours

Mon-Fri: 8:00 – 16:30

Closed on weekends and public holidays.



Multiply Money: Block/Stop my card



0860 111 183

[email protected]











Open 24 hours, 7 days a week, including
public holidays.

Multiply

Call or Whatsapp

0861 886 600

Visit the Multiply website to chat with a
service agent.

[email protected]

[email protected]

International number

+27 12 675 3026

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Multiply Travel



0861 100 155

[email protected]










Business hours

Mon-Fri: 08:00 to 16:30

Closed on weekends and public holidays.


FundsAtWork

0860 657 585

[email protected]

International number

+27 12 675 3006

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.


Traditional

0860 669 876

[email protected]

International number

+27 12 675 3056



Business hours

Mon-Fri: 07:00 to 19:00

Closed on weekends and public holidays.


Website support

0860 999 932

[email protected]

*To assist us in resolving your query, please provide your ID/Policy Number on your email to us.

International number

+27 12 675 3092

Business hours

Mon-Fri: 08:00 to 17:00

Closed on weekends and public holidays.

Self service options

Manage your policy

Investment resource centre

Car and home frequently asked questions

Safety alert frequently asked questions

Medical aid frequently asked questions


Service enquiries

Submit your service related queries here.

Compliments and complaints

Share your reviews, compliments and complaints with our team.

Our offices

Momentum head office

Contact number

Switchboard

+27 12 671 8911

Momentum Insurance branches


For queries specific to Momentum Insurance
(previously known as Alexander Forbes).

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  • Bloemfontein
  • Cape Town
  • Durban
  • East London
  • George
  • Klerksdorp
  • Nelspruit
  • Pietermaritzburg
  • Port Elizabeth
  • Sandton
  • Stellenbosch

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