Healthcare
Emergency rescue
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Car and Home
Emergency Assistance
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Momentum Insurance
(previously Alexander Forbes Insurance)
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Healthcare fraud line
Open 24 hours, 7 days a week, including
public holidays.
Car and Home Insurance
fraud line
Open 24 hours, 7 days a week, including
public holidays.
Momentum Insurance
(previously Alexander Forbes Insurance)
Open 24 hours, 7 days a week, including
public holidays.
Multiply Money: Block/Stop my card
Open 24 hours, 7 days a week, including
public holidays
Healthcare fraud line
Open 24 hours, 7 days a week, including
public holidays.
Healthcare
Call or Whatsapp
International number
+27 31 573 4008
or
+27 31 573 4000
WhatsApp and Web Chats business hours
Mon-Fri: 08:00 to 18:00
Sat: 08:00 to 16:00
Closed on Sundays and public holidays.
Pre-authorisation
Pre-authorisation is available 24/7 and is accessible through our automated self-service function outside business hours.
Claims
Click here to contact us via WhatsApp.
International number
+27 31 573 4008
or
+27 31 573 4000
Business hours
Mon-Fri: 07:30 to 17:00
Sat: 08:00 to 12:00
Closed on Sundays and public holidays.
Momentum Health
Insurance: Health4Me
Call or Whatsapp
Business hours
Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Emergency services hours for accident and emergency cover pre-authorisation are:
Mon-Fri: 19:00 to 07:30
Sat: 13:30 to 07:30
Sun and public holidays:
07:30 to 07:30
Health4Me Claims
Use the following email addresses to submit, follow-up on a claim, or provide us with additional claim information.
Provider claims
[email protected]
Member refunds
[email protected]
Business hours
Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Car and Home
Emergency Assistance
For international emergencies only
Open 24 hours, 7 days a week, including
public holidays.
Car and Home Insurance fraud line
Open 24 hours, 7 days a week, including
public holidays.
Car and Home Insurance
International number
Business hours
Mon-Fri: 08:00 to 18:00
Sat 08:00 to 13:00
Closed on Sundays and public holidays.
Car and Home
Insurance claims
International number
Business hours
Mon-Fri: 08:00 to 17:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Emergency Momentum Insurance
For international emergencies only
Open 24 hours, 7 days a week, including
public holidays.
Fraud line: Momentum Insurance
(previously Alexander Forbes Insurance)
Open 24 hours, 7 days a week, including
public holidays.
Momentum Insurance
(previously Alexander Forbes Insurance)
Fax number
Business hours
Mon-Fri: 07:00 to 19:00
Closed on weekends and public holidays.
Momentum Insurance Accident and Health Cover
Fax number
Business hours
Mon-Fri: 08:15 to 16:30
Closed on weekends and public holidays.
Momentum Insurance
Claims
(previously Alexander Forbes Insurance)
International number
Business hours
Mon-Fri: 08:15 to 16:30
Closed on weekends and public holidays.
Life Insurance
International number:
Business hours
Mon-Fri: 07:00 to 19:00
Closed on weekends and public holidays.
Claims
[email protected]
[email protected]
[email protected]
Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Wealth
International number
Business hours
Mon-Fri: 0:00 to 17:00
Closed on weekends and public holidays.
Momentum Collective Investments
International number
Business hours
Mon-Fri: 08:00 to 16:30
Closed on weekends and public holidays.
Investo
International number
+27 12 675 3034
or
+27 12 675 3024
Business hours
Mon-Fri: 07:00 to 19:00
Closed on weekends and public holidays.
Annuities
Client services
International number
+27 11 505 1520
or
+27 11 505 1504
New business
Business hoursMon-Fri: 8:00 – 16:30
Closed on weekends and public holidays.
Multiply Money: Block/Stop my card
Open 24 hours, 7 days a week, including
public holidays.
Multiply
Call or Whatsapp
Visit the Multiply website to chat with a
service agent.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Multiply Travel
Business hours
Mon-Fri: 08:00 to 16:30
Closed on weekends and public holidays.
FundsAtWork
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Traditional
International number
Business hours
Mon-Fri: 07:00 to 19:00
Closed on weekends and public holidays.
Website support
*To assist us in resolving your query, please provide your ID/Policy Number on your email to us.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Momentum Insurance branches
For queries specific to Momentum Insurance
(previously known as Alexander Forbes).
Postal address
PO Box 12731, Brandhof, 9324Telephone:
051 285 0140Postal address
PO Box 3060, Cape Town, 8000Postal address
PO Box 782, Umhlanga Rocks, 4320Telephone:
031 584 3855Postal address
PO Box 19367, Tecoma, 5214Postal address
PO Box 280, George, 6530Postal address
PO Box 807, Pietermaritzburg, 3200Postal address
PO Box 27972, Greenacres, 6057Postal address
PO Box 787240, Sandton, 2146Postal address
PO Box 501, Stellenbosch, 7599