Medical aid Emergency rescue
Momentum Assist for car and home insurance
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Medical aid fraud line
Car and home insurance fraud line
Multiply Money: Block/Stop my card
Medical aid: Emergency medical transport
Open 24 hours, 7 days a week, including
public holidays.
Medical aid fraud line
Medical aid
Call or WhatsApp
Join an online help session.
International number
+27 31 573 4008
or
+27 31 573 4000
WhatsApp and web chat business hours
Mon-Fri: 08:00 to 17:00
Sat & public holidays: 08:00 to 16:00
Closed on Sundays.
Pre-authorisation
Pre-authorisation is available 24/7 and is accessible through our automated self-service function outside business hours.
Claims
International number
+27 31 573 4008
or
+27 31 573 4000
Business hours
Mon-Fri: 07:30 to 17:00
Sat: 08:00 to 12:00
Closed on Sundays and public holidays.
Momentum Health Insurance: Health4Me
Call or WhatsApp
Business hours
Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Emergency services hours for accident and emergency cover pre-authorisation are:
Mon-Fri: 19:00 to 07:30
Sat: 13:30 to 07:30
Sun and public holidays:
07:30 to 07:30
Health4Me Claims
Use the following email addresses to submit, follow-up on a claim, or provide us with additional claim information.
Provider claims
[email protected]
Member refunds
[email protected]
Business hours
Mon-Fri: 07:30 to 19:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Multiply
Call or WhatsApp
Visit the Multiply website to chat with a
service agent.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Multiply Travel
Multiply Travel powered by Travelstart
WhatsApp: 082 591 4414
Business hours
Mon-Fri: 08:00 to 16:30
Closed on weekends and public holidays.
Momentum Assist for car and home insurance
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Sales and client services
International number
Business hours
Mon-Fri: 08:00 to 18:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Claims
International number
Business hours
Mon-Fri: 08:00 to 17:00
Sat: 08:00 to 13:00
Closed on Sundays and public holidays.
Car and home insurance fraud line
Personal accident and health cover
Business hours
Mon-Fri: 08:15 to 16:30
Closed on weekends and public holidays.
Digital support
Life insurance
International number:
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Claims
[email protected]
[email protected]
[email protected]
Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Wealth
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Momentum Collective Investments
International number
Business hours
Mon-Fri: 08:00 to 16:30
Closed on weekends and public holidays.
Annuities
Client services
New business
Business hours
Mon-Fri: 08:00 – 17:00
Closed on weekends and public holidays.
Momentum Securities
Client services
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
FundsAtWork
WhatsApp: 087 240 6653 and say 'Hello'
International number
Business hours
Mon-Fri: 08:00 to 16:30
Closed on weekends and public holidays.
Southern Life
Policies starting with SL or SX
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Sage Life
Policies starting with GE
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Metropolitan Odyssey
Policies starting DE
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Lifegro
(formerly Legal and General)
Policies starting with UL or AF
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Website support
*To assist us in resolving your query, please provide your ID/Policy Number on your email to us.
International number
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Wills, Trusts & Estates
Business hours
Mon-Fri: 08:00 to 16:00
Closed on weekends and public holidays.
Investo
International number
Calls to the Centre will be verified by an SMS sent to your cell phone number. Ensure your contact details are up to date. Log in to update your details.
Business hours
Mon-Fri: 08:00 to 17:00
Closed on weekends and public holidays.
Self service options
Momentum Insure branches
For queries specific to car, home, and business insurance.
5 Mispel Road, Bellville, Cape Town, 7530
Telephone:
021 940 5911Telephone:
043 065 023031 Courntenay Street, George, 6530
Telephone:
044 285 0120Telephone:
0860 111 234/011 669 3999