Contact us
For individuals
Healthcare:
Emergency rescue
For international emergencies only
Open 24 hours, 7 days a week, including public holidays.
Car and Home
Emergency Assistance
International number
Open 24 hours, 7 days a week, including public holidays.
Momentum Insurance
(previously known as Alexander Forbes Insurance)
International number
24 hours, 7 days a week, including public holidays.
Healthcare
International number
+27 31 573 4008
or
+27 31 573 4000
Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.
Multiply Travel
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Multiply
multiplyonlineshopqueries@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Multiply Money
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Car and Home Insurance
shorttermclientservice@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.
Life Insurance
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Wealth
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Momentum Collective Investments
ci.clientservice@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 16:30. Closed on weekends and public holidays.
Investo
International number
+27 12 675 3034
or
+27 12 675 3024
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Traditional
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
FundsAtWork
clientcontactcentre@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Annuities
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Momentum Insurance
(previously Alexander Forbes
Insurance)
Fax number
07:00 to 19:00 weekdays, excluding public holidays.
Momentum Insurance
Accident and Health
cover
Fax number
08:15 to 16:30 weekdays, excluding public holidays.
Website support
International number
To assist us in resolving your query, please provide your ID/Policy Number on your email to us.
Business hours are Monday to Friday from 07:00 to 17:30. Closed on weekends and public holidays.
Momentum Health
Insurance: Health4me
Call or Whatsapp
Business hours are Monday to
Friday from 07:30 to 19:00.
Saturdays from 08:00 to 13:00.
Closed on Sundays and public
holidays.
Emergency services hours (for
accident and emergency cover preauthorisation
only) are: Monday –
Friday, 19:00 to 7:30. Saturday,
13:00 to 07:30. Sundays and public
holidays, 07:30
to 07:30.
Healthcare
International number
+27 31 573 4008
or
+27 31 573 4000
Business hours are Monday to Friday from 07:30 to 17:00 and 08:00 to 12:00 on Saturdays. Closed on public holidays.
Car and Home Insurance
shorttermpersonalclaims@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 18:00 and 08:00 to 13:00 on Saturdays. Closed on public holidays.
Life Insurance
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
FundsAtWork
clientcontactcentre@momentum.co.za
International number
Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.
Momentum Insurance
(previously Alexander Forbes
Insurance) Claims
International number
08:15 to 16:30 weekdays excluding public holidays.
Unclaimed policies
(Tracing Team)
International number
+27 12 675 3034
or
+27 12 675 3024
Business hours are Monday to Friday from 08:00 to 16:00. Closed on weekends and public holidays.
Health4Me Claims
Use the following email addresses to submit,
follow-up on a claim, or provide us with
additional claim information.
Provider claims
health4meclaims@momentum.co.za
Member refunds
health4merefunds@momentum.co.za
Business hours are Monday to Friday from 07:30 to 19:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.
Healthcare
momentummedicalscheme@tip-offs.com
Business hours are Monday to Friday from 07:30 to 17:00 and 08:00 to 12:00 on Saturdays. Closed on public holidays.
Multiply Money: Block/Stop my card
24 hours, 7 days a week, including public holidays.
Car and Home Insurance
24 hours, 7 days a week, including public holidays.
Momentum Insurance
(previously Alexander Forbes
Insurance)
momentuminsurance@tip-offs.com
08:15 to 16:30 weekdays and 08:00 to 12:00 on Saturdays.
Get convenient access to all your Momentum products and rewards. You can also use the App to submit claims and so much more.
Complaints process
If you're not satisfied with our resolution to your complaint after you've followed our handling process, you can then file your complaint with the relevant ombudsman, council or adjudicator.
Momentum Insurance branches
Street address
35 Reid Street, Westdene, BloemfonteinPostal address
PO Box 12731, Brandhof, 9324Contact number
Telephone:
051 285 0140
Street address
201 Umhlanga Ridge Boulevard, CornubiaPostal address
PO Box 782, Umhlanga Rocks, 4320Contact number
Telephone:
031 584 3855
Street address
The Quarry, Berea East, 1st Floor, Shortmill HousePostal address
PO Box 19367, Tecoma, 5214
Street address
Dynarc House, 31 Courntenay Street, George, 6530Postal address
PO Box 280, George, 6530
Street address
40 Dr Yusuf Dadoo Ave, Wilkoppies, Klerksdorp
Street address
Crossings Office Park , Block 3, Level F, Cnr Madiba Drive & Samora Michel Drive, NelspruitPostal address
PO Box 2387, Nelspruit, 1200
Street address
1 George Mcfarlane Lane Wembley, Town HillPostal address
PO Box 807, Pietermaritzburg, 3200
