Home contents & Personal belongings | How to submit a claim

Short-term insurance

Home Contents and Personal Belongings Insurance claim

We know how valuable your personal belongings and items in your home are to you, that’s why we’re here for you every step of your way when you have to claim for stolen or damaged items that you carry or are in your home.

Reporting your claim

You can use the Momentum app to initiate home contents and personal belongings claims, or report them telephonically. All claims must be reported as soon as possible and no later than 30 days from the date of the incident.

Call us and provide

Details of all the items that were damaged or stolen.
Previous insurance details (if applicable).
For Theft claims - SAPS case number or A1/A2 statement (Make sure to get this from the nearest police station where the incident took place, within 48hrs of the incident).
For Fire claims - Information relating to first responders to the scene, such as fire station, SAPS, and any witnesses.

0860 006 784

Claims must be reported within 30 days.

What happens next?

We’ll update you via telephone, email, or SMS about timelines and details of any outstanding requirements.
Please note your assistance may be required in the validation of your claim.

Additional details and requirements

Take photos of the incident

We advise you to take as many photos of the incident as soon as possible from different angles, as it can be very beneficial in the validation process of the claim.

Theft
claims

You will have to provide proof of the stolen items like invoices, debit and credit card statements, valuation certificates, photos, user manuals, boxes, accessories, photos of visible signs of forced entry into the building or vehicle. You can include an alarm activation report, where the alarm is a condition of your cover

Lost
claims

You will have to provide proof of the lost items like invoices, debit/credit card statements, valuation certificates, photos, user manuals, boxes, accessories, photos, etc.

Damage
claims

We will appoint a service provider to assess the damage so we can send you multiple comparative quotes. We will require your assistance to give us a detailed description of the item(s) that were damaged, so we can get fair and reasonable quotations for the replacement(s).

For more information

You can download the complete guide for Home Contents and Personal Belongings Insurance claims that will provide you with everything you need to know.