Site url: https://www.momentum.co.za/momentum/get-help/contact-us/for-businesses
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menu

Contact us

For businesses



FundsAtWork

All FundsAtWork member queries

0860 657 585

momentumcorporateclient@momentum.co.za

FundsAtWork Investments

fawinvestmentqueries@momentum.co.za








Our call centre is open Monday to Friday from 08:00 to 17:00.

Momentum Retirement
Administrators

0860 444 438

fundqueries@momentum.co.za

International number

+27 11 505 1830

New business

011 587 8100

mra.business@momentum.co.za


Our office hours are from 08:00 to 16:30.

Multiply for Corporates


0860 657 585

multiplyforcorporates@momentum.co.za












Our call centre is open Monday to Friday from 08:30 to 16:30.

Wellness Care Centre

0860 000 021

wcc@momentum.co.za





Our call centre is open Monday to Friday from 08:30 to 16:30.

Employee Financial Wellbeing

productivity@momentum.co.za







Office hours are Monday to Friday from 08:00 to 17:00.

Smart Counsel

0860 444 340

membersolutions@momentum.co.za

011 505 1565


Our office hours are Monday to Friday from 08:00 to 17:00.

Smart Claims

0860 657 585

momentumcorporateclient@momentum.co.za


Our office hours are Monday to Friday from 08:00 to 17:00.

Smart Onboarding

0860 657 585

smartonboarding@momentum.co.za


Our office hours are Monday to Friday from 08:00 to 17:00.


Business Continuity
Assurance

Request a call back, and we will contact you shortly.



Request a call back








Our call centre is open Monday to Friday from 08:00 to 17:00.

Business Insurance

0860 006 784

shorttermclientservice@momentum.co.za

International number

+27 12 675 3047





Business hours are Monday to Friday from 08:00to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Momentum Wellness general enquiries

087 742 3107

marketing.wellness@momentum.co.za

wellnessquotes@momentum.co.za







Office hours are Monday to Friday from 08:00 to 17:00.

Momentum Wellness Occupational hygiene

012 940 4998

occupationalhygiene@momentum.co.za

andre.vanrooyen@momentum.co.za

kobus.louw@momentum.co.za



Office hours are Monday to Friday from 08:00 to 17:00.

Momentum Wellness Occupational health

087 742 3107

marketing.wellness@momentum.co.za

wellnessquotes@momentum.co.za




Office hours are Monday to Friday from 08:00 to 17:00.

Momentum Wellness Employee Wellness Programme

087 742 3107

marketing.wellness@momentum.co.za

bd&sales@mmltd.co.za

wellnessquotes@momentum.co.za



Office hours are Monday to Friday from 08:00 to 17:00.

Healthcare for Corporates

To find out more, email

healthcorporateleads@momentum.co.za




Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Momentum Medical Scheme

0860 117 859

member@momentumhealth.co.za





Business hours are Monday to Friday from 08:00to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Health4Me

Call or Whatsapp

0860 102 903




Business hours are Monday to Friday from 07:30 to 19:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

After-hours operating hours (emergency pre-authorisation only) Monday to Friday 19:00 to 07:30. Saturdays 13:00 to 08:00. Sundays and public holidays 07:30 to 07:30.

Health4Me Claims

Use the following email addresses to submit, follow-up on a claim, or provide us with additional claim information.

Provider claims

health4meclaims@momentum.co.za

Member refunds

health4merefunds@momentum.co.za



Business hours are Monday to Friday from 07:30 to 19:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.


General enquiries

emailus@momentum.co.za





Our office hours are from 08:00 to 16:30.

Letshego Rankin

012 673 7020

Letshego.Rankin@momentum.co.za



Our office hours are from 08:00 to 16:30.

Wayne Dennehy

087 742 7935

wayne.dennehy@momentum.co.za



Our office hours are from 08:00 to 16:30.

Discretionary fund management

mic@momentum.co.za



Our office hours are from 08:00 to 16:30.

Cellphone

Download the Momentum App today

Your employees get convenient access to all their Momentum products and rewards. They can use the App to submit claims and so much more.

Holistic view of their Momentum products.
View and calculate their Momentum Multiply points and rewards.
Track their Active Dayz™ and Safe Dayz™.

Complaints process

If you're not satisfied with our resolution to your complaint after you've followed our handling process, you can then file your complaint with the relevant ombudsman, council or adjudicator.

Council for Medical Schemes

Private Bag X34, Hatfield, 0028

Telephone: 0861 123 267

Fax: 0866 732 466

E-mail: complaints@medicalschemes.com
Financial Advisory and Intermediary Services (FAIS) advice-related complaints

We recommend that your first try to resolve your complaint with us before you escalate it to the relevant ombudsman.

If your complaint relates to advice received from your Momentum financial planner then you can direct your complaint to the Financial Advisory and Intermediary Services (FAIS) Complaints Manager. We require the complaint to be in writing. Therefore, please complete the complaint form and fax or email it to the contact details below.

Fax: 0866 776 061

E-mail: clientcomplaints@momentum.co.za

Investigation process

A full investigation into the advice that your Momentum financial planner gave you will be conducted. The complaint will then be presented at a monthly complaints resolution meeting for an objective finding. The process takes approximately four weeks to complete from the date that we receive your complaint (unless communicated otherwise). Thereafter, the finding will be formally communicated to you.

Escalating a complaint

If you’re not satisfied with the response you receive, you can escalate your complaint to the FAIS ombudsman by using the following contact details:

Telephone: +27 12 762 5000 or +27 12 470 9080

Fax: +27 12 764 1422 or +27 12 348 3447

E-mail: info@faisombud.co.za

Address: PO Box 74571, Lynnwood Ridge, 0040

We’re not able to resolve complaints about advice given by independent financial advisers who are not representatives of Momentum. Momentum representatives operate under Momentum’s financial services provider license, whereas independent financial advisers operate under a different financial services provider license. Therefore, you must direct these complaints to the financial adviser, brokerage or the FAIS ombudsman directly.
Ombudsman for long-term insurance

Private Bag X45, Claremont, 7735

ShareCall: 0860 103 236

Telephone: +27 21 657 5000

Fax: +27 21 674 0951

E-mail: info@ombud.co.za
Ombudsman for short-term insurance

PO Box 32334, Braamfontein, 2017

Toll free: 0860 726 890

Telephone: +27 11 726 8900

Fax: +27 11 726 5501

E-mail: info@osti.co.za
Pension funds adjudicator

PO Box 580, Menlyn, 0063

Telephone: +27 12 346 1738

Fax: 0866 937 472

E-mail: enquiries@pfa.org.za
The National Consumer Commission (Consumer Protection Act)

Building C - South African Bureau of Standards Campus
1 Dr. Lategan Road, Pretoria

Telephone: +27 12 428 7000

Fax: 0866 937 472

E-mail: complaints@thencc.org.za

Momentum head office

Contact number

Switchboard

+27 12 671 8911

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