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How to submit a car and home insurance claim

To submit or follow up on a claim, or if you need to provide us with additional documentation required to process your claim, contact us in any of the following ways.

Our business hours are Monday to Friday from 08:00 to 17:00, and from 08:00 to 13:00 on Saturdays. We’re closed on Sundays and public holidays. Our roadside and home emergency service, Momentum Assist, is open 24/7/365.

Submit your claim on the Momentum App

A young woman is smiling and holding her cell phone as she sees that she has earned Safety Returns for submitting her car insurance claim through the Momentum App.

Does submitting a claim make you worry about spending hours on the phone? We've made digital easier, just for you.

By using our digital self-service claims functionality, Momentum Insure clients can now submit car accident and hail claims on the Momentum App, 24/7/365. Skip the phone calls and the emails, and let our claims process guide you step-by-step.

That's not all; with our new rewards programme Safety Returns, we reward you with up to 30% of your paid premiums back in cash every year for engaging with our safety features, even if you claim! Earn points for submitting and processing car accident and hail claims on the Momentum App.

Download the Momentum App

Simplified claims process

View our digital claims process for submitting a car or hail claim. It's as easy as 1-2-3!

Claim types

A father and his two young sons unpack the boot of their SUV.

Car insurance claim

In the unfortunate event of you having to submit a claim, we aim to make the claims process hassle-free. Submit your car insurance claim or windscreen insurance claim through our easy claims process.

A lady in a red jersey stands opposite her claims assessor, holding a clipboard, looking at her ceiling damage after a heavy storm. The lady has home insurance with Momentum Insure.

Building insurance claim

When life happens when you least expect it to, follow our claims process for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.

A mature couple enjoy a cup of coffee in the kitchen.

Home & Personal Belongings claim

We understand how precious your personal belongings are to you. Our process makes it easy to submit a claim for stolen or damaged items you carry or that are in your home.

Police officers stand in the road to block off a mob of rioting people.

Sasria claim

Claim through us from Sasria for unique risks like civil commotion public disorder, strikes, riots, and terrorism, if your car, building, home contents, personal belongings, or watercraft is damaged.

Learn more about Momentum Insure

Car and home insurance
legal and compliance

Insurance solutions for you and your business

Contact Momentum Insure

Roadside and emergency services




Available 24 hours a day, 7 days a week, 365 days a year.

Sales and client services





Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Claims





Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Insurance ethics and fraud report line




Available 24 hours a day, 7 days a week, 365 days a year.

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