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How to submit a car and home insurance claim

To submit or follow up on a claim, or if you need to provide us with additional documentation required to process your claim, contact us in any of the following ways.

Our business hours are Monday to Friday from 08:00 to 17:00, and from 08:00 to 13:00 on Saturdays. We’re closed on Sundays and public holidays. Our roadside and home emergency service, Momentum Assist, is open 24/7/365.

Submit your claim on the Momentum App

Does submitting a claim make you worry about spending hours on the phone? We've made digital easier, just for you.

By using our digital self-service claims functionality, Momentum Insure clients can now submit car accident, hail and windscreen claims on the Momentum App, 24/7/365. Skip the phone calls and the emails, and let our claims process guide you step-by-step.

That's not all; with our new rewards programme Safety Returns, we reward you with up to 30% of your paid premiums back in cash every year for engaging with our safety features, even if you claim! Earn points for submitting and processing car accident and hail claims on the Momentum App.

Download the Momentum App

Apple App store icon. Google play store icon. Download the Momentum App from the Huawei AppGallery today.

Simplified claims process

When time matters, get it done fast. Submit your car accident claim, windscreen or hail damage claim on the Momentum App – designed to keep things simple when it counts.

Windscreen damage claim

Submitting your windscreen damage claim is a breeze on the Momentum App! Navigate through the quick and simple process to submit your claim, and earn points with Safety Returns while you're at it.

Hail damage claim

Submit your hail damage claim using the Momentum App. When you're done, check your email for details on your car assessment. Happy with the assessment? Approve your claim to finalise it!

Claim types

A father and his two young sons unpack the boot of their SUV.

Car insurance claim

In the unfortunate event of you having to submit a claim, we aim to make the claims process hassle-free. Submit your car insurance claim or windscreen insurance claim through our easy claims process.

A lady in a red jersey stands opposite her claims assessor, holding a clipboard, looking at her ceiling damage after a heavy storm. The lady has home insurance with Momentum Insure.

Building insurance claim

When life happens when you least expect it to, follow our claims process for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.

A mature couple enjoy a cup of coffee in the kitchen.

Home & Personal Belongings claim

We understand how precious your personal belongings are to you. Our process makes it easy to submit a claim for stolen or damaged items you carry or that are in your home.

Police officers stand in the road to block off a mob of rioting people.

Sasria claim

Claim through us from Sasria for unique risks like civil commotion public disorder, strikes, riots, and terrorism, if your car, building, home contents, personal belongings, or watercraft is damaged.

Learn more about Momentum Insure

Car and home insurance legal and compliance

Insurance solutions for you and your business

Contact Momentum Insure




Available 24 hours a day, 7 days a week, 365 days a year.




Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.




Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.



Available 24 hours a day, 7 days a week, 365 days a year.

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