How to submit a car and home insurance claim
To submit or follow up on a claim, or if you need to provide us with additional documentation required to process your claim, contact us in any of the following ways.
Our business hours are Monday to Friday from 08:00 to 17:00, and from 08:00 to 13:00 on Saturdays. We’re closed on Sundays and public holidays. Our roadside and home emergency service, Momentum Assist, is open 24/7/365.
Submit your claim on the Momentum App
Does submitting a claim make you worry about spending hours on the phone? We've made digital easier, just for you.
By using our digital self-service claims functionality, Momentum Insure clients can now submit car accident, hail, geyser and windscreen claims on the Momentum App, 24/7/365. Skip the phone calls and the emails and let our self-help claims process guide you step-by-step.
That's not all; with our new rewards programme Safety Returns, we reward you with up to 30% of your paid premiums back in cash every year for engaging with our safety features, even if you claim! Earn points for submitting valid windscreen, hail, geyser and/or car accident (where the car is drivable) claims on the Momentum App.
Download the Momentum App
Simplified claims process
When time matters, get it done fast. Submit your car accident claim, windscreen or hail damage claim on the Momentum App – designed to keep things simple when it counts.
Windscreen damage claim
Submitting your windscreen damage claim is a breeze on the Momentum App! Navigate through the quick and simple process to submit your claim, and earn points with Safety Returns while you're at it.
Hail damage claim
Submit your hail damage claim using the Momentum App. When you're done, check your email for details on your car assessment. Happy with the assessment? Approve your claim to finalise it!
Claim types
Car insurance claim
In the unfortunate event of you having to submit a claim, we aim to make the claims process hassle-free. Submit your car insurance claim or windscreen insurance claim through our easy claims process.
Building insurance claim
When life happens when you least expect it to, follow our claims process for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.
Home & Personal Belongings claim
We understand how precious your personal belongings are to you. Our process makes it easy to submit a claim for stolen or damaged items you carry or that are in your home.
