Or use one of our other channels
Use our website
Log in to your Momentum digital profile or use the web chat facility in the bottom left corner.
Send us a WhatsApp message.
Give us a call on 0860 117 859 and a consultant will assist you or use +27 31 573 4008 for international members.
Send an email
Send an email to [email protected]
Business hours are Monday to Friday from 08:00 to 17:00 and Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.
Information you need to give us
For hospital admissions, specialised radiology, and doctor’s room procedures, you need the following details:
- Your membership number.
- The name and details of the patient.
- The reason for hospital admission, procedure, or specialised scan.
- The procedure code (CPT), diagnosis code (ICD-10), and tariff code.
- Date of admission.
- The contact details and practice number of the referring GP.
- The contact details and practice number of the specialist.
- The name and practice number of the hospital or day clinic.
What to do next
Once you have the pre-authorisation details, please give the authorisation number to your service provider.