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page.keywordsLife insurance, Life cover, Disability insurance, Disability cover, Income protection, Critical illness cover, Impairment insurance
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Keeping our promises

We’re a life insurer that has a proven track record of paying all valid claims. When your journey becomes difficult, you can trust us to deliver on our promise to pay all valid claims. Every claim that we pay, is our promise kept – that’s because we want our clients to live the life they love every day; even after a critical illness, disability, when they’ve lost or job or because of death.

Because we’re committed to delivering on our promises, we’ve paid out claims in excess of R19 billion over the last 5 years. The 2019 claim payouts were the highest to-date:

  • R3.3 billion in death claims
  • R695 million in critical illness claims
  • R98 million in income protection claims
  • R499 million in disability claims

Trusted financial advise to help you through a life insurance claims process

A financial adviser talking to a client about having critical illness, disability and loss of income cover.

Our financial advisers can ensure that you’re comprehensively covered against critical illness, disability, loss of income or death. They’ll be there to guide you through challenging times, like when your world is turned upside down with the loss of a loved one. During this difficult time, it’s important to have a trusted partner who will responsibly guide you through the claims process to make things easier for you.

Our 3-step claim journey

When dealing with a critical illness or disability; or grieving and remembrance, legal matters still need to be taken care of. A process you may not want to face - a process that could seem daunting and overwhelming.

Step 1

Contact us to report your claim

Step 2

Submit the necessary documentation

Step 3

We’ll assess and process the claim

Full disclosure ensures a hassle-free claims payout

A pair of eye glasses placed onto a life insurance policy document on a desk.

By being completely honest upfront, when taking out your life insurance policy, will ensure that when it comes time to submit a claim, it gets paid out without any hassles.

Full disclosure of all required information is important when taking out a policy. Remember to always:
  • Be honest about your smoking and drinking habits.
  • Disclose any medical conditions you’ve had in the past.
  • Disclose any recreational activities that could be potentially dangerous, like deep-sea diving.

A Momentum financial adviser can assist with filling out all the necessary documentation when you take out a policy, as well as help you understand the definitions of different claims events and the different levels of cover.

Learn more about
Life Insurance

How to submit a claim

Are you owed insurance money?

Momentum Trust

Contact Momentum
life insurance claims

Client service and policy alterations

Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.


[email protected]
[email protected]
[email protected]

Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number

+27 11 505 1552

Business hours are Monday to Friday from 08:00 to 17:00. We’re closed on weekends and public holidays.

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