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Income protection benefit claim


Injury and illness affects your ability to work. Income protection cover helps you maintain your lifestyle when you're unable to work so that you and your family are financially protected.

If a valid claim is admitted, the claim amount will be paid to the following people in the following order:
  • The cessionary (if any).
  • The policyholder.

Income protection benefit claim requirements

  • The income disability and impairment benefit claim form (CLAIM007) completed and signed by the policyholder or authorised representative of the policy holder (available on request).
  • The POPIA consent form (CLAIM026) completed and signed by the policyholder or authorised representative of the policyholder.
  • A copy of the insured life’s identity document.
  • Copies of all the relevant diagnostic tests / reports .
  • A copy of the radiology report(s) (in the event of a fracture claim).
  • A copy of the operation report(s) (if applicable).
  • A copy of the accident report from the police or your employer (only applicable if claim event was caused by an accident).
  • Proof of your income for the last 12 months before the date on which you were diagnosed with the claim event. This may include salary slips, tax returns, bank statements and audited statements.
  • A copy of the medical certificate from a medical specialist that confirms the injury or illness (full diagnosis); and the exact period of sick leave (start and end date of sick leave).
  • A copy of the hospital account which must include the times and dates of admission and discharge (if applicable).
  • Proof of banking details, in the name of the claimant (natural person, minor, deceased estate, legal entity), not older than three months on a bank letterhead or that has a bank stamp on it.
  • Curator bonis appointment if the claimant is not able to handle his/her own financial affairs (if applicable).

And the following additional requirements (whichever is applicable):

If the claimant is a natural person

  • Verification documents (green bar-coded, smart ID card, valid driver's licence or valid passport)

If the claimant is a cessionary

  • Verification documents - authorised representative (Green bar-coded, smart ID card, valid driver's licence or valid passport)
  • A written instruction from the cessionary confirming the bank account to use for the claim payment as well as proof thereof in the form of a bank statement not older than three months on a bank letterhead or that has a bank stamp on it
  • Payment to a bank or cessionary claim form (CLAIM029E)

If the claimant is a trust

  • Verification documents - trust beneficiary (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Verification documents - all active trustees (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Verification documents - founder of the trust (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Trust deed or founding document
  • A letter from the Master's Office confirming registration of the trust

If the claimant is a private company

  • Verification documents of managers (Chief Executive Officer/Managing Director), (green bar-coded, smart ID cart, valid driver's licence or valid passport)
  • Verification documents of all directors and all shareholders with at least 25% interest (green bar-coded, smart ID cart, valid driver's licence or valid passport)
  • Copy of the certificate of incorporation (private company documents)
  • A copy of the shareholder's register or a certified copy of the organisational structure and explanation of ownership

If the claimant is a closed corporation

  • Verification documents of all active members (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Copy of the certificate of incorporation (CK documents)
  • A copy of the shareholder's register or a certified copy of the organisational structure and explanation of ownership

If the claimant is a partnership

  • Verification of identity of all partners in the partnership (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Verification documents of persons who exercise executive control over partnership (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Copy of the partnership agreement

If the claimant is a listed company

  • The FICA 010 checklist to be completed and signed

If the claimant is a foreign company

  • IDs of managers for its affairs in RSA (Chief Executive Officer/Managing Director)(valid passport, United Nations certified travel document/passport, valid travel document, refugee document (valid for 2 years only)) OR (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Verification documents of all directors and shareholders with at least 25% interest (valid passport, United Nations certified travel document/passport, valid travel document, refugee document (valid for 2 years only)) OR (green bar-coded, smart ID card, valid driver's licence or valid passport)
  • Copy of the certificate of incorporation (foreign company documents)
  • A copy of the shareholder's register or a certified copy of the organisational structure and explanation of ownership

If the claimant is a foreign national

  • Verification documents (United Nations certified travel document/passport, valid passport, valid travel document, refugee document (valid for 2 years only))
  • A copy of the claimant's naturalisation certificate, if born in South Africa
  • Written confirmation if the claimant never lived in South Africa and was not a South African resident
  • Form MP336 (b) (an application to the South African Reserve Bank for foreign capital allowance) completed in full and signed by the claimant who has emigrated (CLAIM013E)
  • Indemnity form completed by the foreign claimant (CLAIM025E)
  • The name of the bank and branch where the claimant banked in South Africa before departure

We may require additional information for medical requirements and legal entities.

Contact details to submit an income protection benefit claim


[email protected]

Fax: +27 12 675 3947

Types of
Life Insurance claims

Funeral Benefit
claim

Lump sum Disability and
Impairment Benefit claim

Critical Illness Benefit
claim

Retirement Annuity
claim

Terminal Illness Benefit
claim

Contact Momentum
life insurance

Client service and policy alterations




Business hours are Monday to Friday from 08:00 to 17:00. Closed on weekends and public holidays.

Claims



[email protected]
[email protected]
[email protected]


Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number

+27 11 505 1552

Business hours are Monday to Friday from 08:00 to 17:00. We’re closed on weekends and public holidays.

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