Funeral benefit claim requirements
- A copy of the death certificate (BI-5).
- A copy of the deceased insured life’s identity document or birth certificate (if younger than 18 years).
- A copy of the notice of death/still birth (DHA-1663) obtainable from the doctor who declared the death.
- The funeral claim form (CLAIM009)open_in_new completed and signed by the claimant or authorised representative of the claimant .
- If death is due to unnatural causes, the unnatural death claim form (CLAIM003E)open_in_new is also required and must be completed by the Investigating Police Officer.
- The POPIA consent form (CLAIM026)open_in_new completed and signed by the claimant or authorised representative of the claimant.
- Proof of banking details, in the name of the claimant (natural person, minor, deceased estate, legal entity), not older than three months on a bank letterhead or that has a bank stamp on it.
And the following additional requirements (whichever is applicable):
If the claimant is the deceased estate
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- Verification documents - Executor (green bar-coded, smart ID card, valid driver's licence or valid passport)
- Verification of name and legal form - Letter of executorship or Article 18(3) letter of administration
If the claimant is a cessionary
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- Verification documents - authorised representative (Green bar-coded, smart ID card, valid driver's licence or valid passport)
- A written instruction from the cessionary confirming the bank account to use for the claim payment as well as proof thereof in the form of a bank statement not older than three months on a bank letterhead or that has a bank stamp on it
- Payment to a bank or cessionary claim form (CLAIM029E)open_in_new
If the claimant is a minor
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- A copy of the legal guardian's identity document
- If the legal guardian is a biological parent, we require a copy of the minor’s unabridged birth certificate, which reflects both parent's names
- If the legal guardian is not the biological parent, official proof of guardianship as issued by the Master of the High Court or Children's Court and a copy of the minor’s birth certificate
If the claimant is a foreign national
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- Verification documents (United Nations certified travel document/passport, valid passport, valid travel document, refugee document (valid for 2 years only))
- A copy of the claimant's naturalisation certificate, if born in South Africa
- Written confirmation if the claimant never lived in South Africa and was not a South African resident
- Form MP336 (b) (an application to the South African Reserve Bank for foreign capital allowance) completed in full and signed by the claimant who has emigrated (CLAIM013Eopen_in_new)
- Indemnity form completed by the foreign claimant (CLAIM025Eopen_in_new)
- The name of the bank and branch where the claimant banked in South Africa before departure
We may require additional information for medical requirements and legal entities.
Contact details to submit a funeral benefit claim
[email protected]
Fax: +27 12 675 3947