How to submit a claim
Contact us in any of the following ways to submit a claim, follow up on a claim, or to provide us with additional required documentation for Myriad, Investo, Metropolitan Odyssey, Southern Life and Sage products.
Death claims and
Lump sum benefit
Our business hours are Monday to Friday from 08:00 to 17:00. We’re closed on weekends and public holidays.
Please use the applicable email address below relevant for your claim type. Should you send your claim documents to the incorrect email box, your claim handling may be delayed.
What are you
Death benefit claim
Death can occur as a result of natural or unnatural causes. Natural causes are due internal factors like illness or diseases. Unnatural causes are due to external factors like a motor vehicle accident.
Lump sum disability or impairment benefit claim
Lump sum occupational disability benefits pay out when permanent disability, caused by illness, injury or an accident, results in the life insured being unable to perform the duties of their occupation. Functional impairment cover protects you from the long-term financial impact of permanent illnesses or injuries like paraplegia, blindness and dementia.
Critical illness benefit claim
The Critical Illness Cover benefits provide financial protection against illnesses such as a heart attack, cancer, stroke, Alzheimer's and Parkinson's disease. You are also covered for injuries from accidents such as paraplegia, major burns and brain damage.
Income protection benefit claim
Injury and illness affects your ability to work. Income protection cover helps you maintain your lifestyle when you're unable to work so that you and your family are financially protected.
Retirement annuity benefit claim
As a requirement of the Pension Funds Act, the death benefit is paid to the dependants and nominees (if appointed) of the deceased. The trustees of the retirement fund are responsible for allocating the benefit to the dependants and nominees.
Terminal illness benefit claim
Terminal illness cover pays out a lump sum amount for all defined terminal illnesses and provides additional funds to help offset any shortfall on your medical aid, additional expenses or reduced income because of lifestyle changes. Minor children are automatically covered too.