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Car and home insurance legal and compliance

We promote the access of information to ensure all citizens’ rights are protected, as required by the constitution of South Africa.

Download our manuals

It’s important to familiarise yourself with our legal and compliance manuals below to make sure you’re aware of how we manage our business.

Promotion of Access to Information Act (PAIA) manual

The purpose of PAIA is to ensure that people have effective access to information to enable them to exercise and protect their rights. Click here for more information on Momentum Insure’s access to information procedure as well as the request form.

Wet op die Bevordering van Toegang tot Inligting (PAIA)

Ingevolge die grondwet van die Republiek van Suid-Afrika het alle burgers die reg op toegang tot inligting wat deur die staat of enige ander persoon gehou word, wat vereis word om enige van hul regte te beskerm.

Conflict of interest policy

This policy ensures that Financial Service Providers (FSPs) place clients with appropriate product providers who can give them the best products that match their needs.


Complaints management process

We value your feedback and that’s why we make sure our complaints procedures are easily accessible.


The South African Insurance Association (SAIA)

Momentum Insure is a member of SAIA and we adhere to the industry body’s code of conduct.



Privacy policy

This policy outlines how we collect, use, store, and protect your personal information. We’re committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care and in accordance with POPIA.

Learn more about Momentum Insure

Momentum Insure FAQs

Submitting a car and home claim

Insurance solutions for you and your business

Contact Momentum Insure




Available 24 hours a day, 7 days a week, 365 days a year.




Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.




Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.



Available 24 hours a day, 7 days a week, 365 days a year.

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