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Car and home insurance legal
and compliance

We promote the access of information to ensure all citizens’ rights are protected, as required by the constitution of South Africa.

Download our manuals


It’s important to familiarise yourself with our legal and compliance manuals below to make sure you’re aware of how we manage our business.

Promotion of Access to Information Act (PAIA) manual

The purpose of PAIA is to ensure that people have effective access to information to enable them to exercise and protect their rights. Click here for more information on Momentum Insure’s access to information procedure as well as the request form.

Wet op die Bevordering van Toegang tot Inligting (PAIA)

Ingevolge die grondwet van die Republiek van Suid-Afrika het alle burgers die reg op toegang tot inligting wat deur die staat of enige ander persoon gehou word, wat vereis word om enige van hul regte te beskerm.


Conflict of interest
policy

This policy ensures that Financial Service Providers (FSPs) place clients with appropriate product providers who can give them the best products that match their needs.



Complaints management
process

We value your feedback and that’s why we make sure our complaints procedures are
easily accessible.

The South African Insurance
Association (SAIA)

Momentum Insure is a member of SAIA and we adhere to the industry body’s code of conduct.


Learn more about Momentum Insure

Submitting a car and home claim

Insurance solutions for you and your business

Contact Momentum Insure

Roadside and emergency services




Available 24 hours a day, 7 days a week, 365 days a year.

Sales and client services





Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Claims





Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Insurance ethics and fraud report line




Available 24 hours a day, 7 days a week, 365 days a year.

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