Building Insurance claim
Our expert and friendly claims advisers will assist you every step of the way for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.
Reporting your claim
You can use the Momentum app to initiate building and geyser claims, or report them telephonically. All claims must be reported as soon as possible and no later than 30 days from the date of the incident.
Call us and provide
- Details of the incident.
- Previous insurance details (if applicable).
- For Theft claims - SAPS case number or A1/A2 statement (Make sure to get this from the nearest police station where the incident took place, within 48hrs of the incident).
- For Fire claims - Information relating to first responders to the scene, such as fire station, SAPS, and any witnesses.
What happens next?
- We’ll update you via telephone, email, or SMS about timelines and details of any outstanding requirements.
- Please note that your assistance may be required in the validation of your claim.