Building insurance claim
Our expert and friendly claims advisers will assist you every step of the way for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.
Reporting your claim
You can use the Momentum App to initiate a claim, or report it telephonically. All claims must be reported as soon as possible and no later than 30 days from the date of the incident.
Call us and provide
- Details of the incident.
- Previous insurance details (if applicable).
- For Theft claims - SAPS case number or A1/A2 statement (make sure to get the case number within 48 hours of the incident from the police station closest to where it happened).
- For Fire claims - Information relating to first responders to the scene, such as fire station, SAPS, and any witnesses.
What happens next?
- We’ll update you via telephone, email, or SMS about timelines and details of any outstanding requirements.
- Please note that your assistance may be required in the validation of your claim.