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Short-term insurance

Building Insurance claim


Our expert and friendly claims advisers will assist you every step of the way for when you have a burst geyser claim or any claim relating to the structure of your building and outbuilding.

Reporting your claim

You can use the Momentum app to initiate building and geyser claims, or report them telephonically. All claims must be reported as soon as possible and no later than 30 days from the date of the incident.

Call us and provide

  • Details of the incident.
  • Previous insurance details (if applicable).
  • For Theft claims - SAPS case number or A1/A2 statement (Make sure to get this from the nearest police station where the incident took place, within 48hrs of the incident).
  • For Fire claims - Information relating to first responders to the scene, such as fire station, SAPS, and any witnesses.



Claims must be reported within 30 days.

What happens next?

  • We’ll update you via telephone, email, or SMS about timelines and details of any outstanding requirements.
  • Please note that your assistance may be required in the validation of your claim.

Additional details and requirements


Take photos of the incident

We advise you to take as many photos of the incident as soon as possible from different angles, as it can be very beneficial in the validation process of the claim.


Temporary accommodation

If you cannot stay on your property after an incident, we can provide temporary accommodation for you, your tenant, or any member of your household who lives with you.


Fire claims

After reporting your claim, you need to supply us with an electrical compliance certificate. And if the building or roof is thatch, or has a thatched lapa, you need to provide proof that the policy conditions were applied (you have a lightning conductor or 4.5kg fire hydrant).

For more information

You can download the complete guide for Building Insurance claims that will provide you with everything you need to know.

Building Insurance claims guide

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