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Legal and Compliance

We take our citizenship seriously. We adhere to all relevant laws and regulations, and actively participate in industry bodies.

Our manuals

  • Access to information: According to the constitution of the Republic of South Africa, all citizens have the right to access information held by the State or any other person, which are required to protect any of their rights.
  • Conflict of interest policy: This policy ensures that Financial Service Providers (FSP) places clients with appropriate product providers who can give them the best products that match their needs.
  • Complaints management process: We value your feedback and that’s why we make sure our complaints procedures are easily accessible.
  • The South African Insurance Association (SAIA): SAIA is the voice of the Short-term Insurance industry and is authorised to negotiate on their behalf.

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