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Man wearing a grey t-shirt using his cell phone to access the Hello Doctor’s service during lockdown to get advice from a doctor regarding his symptoms.

Hello Doctor’s telehealth service free to all South Africans

Get 24/7 medical advice without leaving your home. During the lockdown in South Africa due to the worldwide coronavirus pandemic, Hello Doctor will be made available to all South Africans - free of charge. Simply explain your symptoms, and a certified medical doctor will respond and advise what you should do next.

Momentum Health Solutions partners with government to fight COVID-19 pandemic

We’ve partnered with government by committing additional resources to help curb the spread of coronavirus. Momentum Health Solutions and Hello Doctor’s telehealth service is now open to all South Africans, free of charge.

Two men shaking hands and one of them is wearing a rather large ring on his ring finger.

If you are not feeling well and need medical advice from a doctor, Hello Doctor is there for you. We are enabling you to practice social distancing and by addressing your medical concerns over the phone with a doctor.

How to use Hello Doctor

Access this service free of charge. Simply dial *120*394# and follow the menu prompts. A doctor will call you back and provide you with advice based on the symptoms and conditions you provided.

If you’re a member of the Momentum Medical Scheme, you can still access this feature on the Momentum App.

Coronavirus mobile testing facility in partnership with
Gift of the Givers

Momentum has partnered with Gift of the Givers and we have turned the parking deck at our ParcDuCap office in Cape Town into a COVID-19 drive-through testing facility to provide safe and efficient testing for the coronavirus.

This makeshift testing facility is one of seven in the country and will help alleviate the immense pressure that has been placed on healthcare facilities and laboratories across South Africa since the outbreak in early March. The testing service will operate from 9:00 to 16:00, Monday to Friday, and will cost R750 per patient, which is lower than the average price of testing in the private healthcare sector. If you have a positive HealthSaver balance, you may use the funds to pay for the test.

The address is: 7 Parc du Cap, Mispel Road, Bellville 7535

Unique solutions in critical times

During times like these, we emphasise the importance of retaining your medical scheme cover, as it is essential to have access to private healthcare especially during a pandemic of this nature. We encourage you not to cancel your membership.

When the country as a whole experiences financial difficulties during the coronavirus outbreak, we understand that that financial burden is also placed on you. We have investigated various sustainable solutions to financially assist you, during the COVID-19 pandemic

To find out more, give us a call or contact a financial adviser.

Contact Momentum Medical Scheme

For local emergencies

Available 24 hours a day, 7 days a week, 365 days a year.

For international emergencies

Available 24 hours a day, 7 days a week, 365 days a year.

Momentum Medical Scheme Ethics and Fraud line

Available 24 hours a day, 7 days a week, 365 days a year.

Client service, claims and authorisations

Click here to contact us via WhatsApp.
Join an online help session.

Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

More benefits for the same contribution

Momentum Health Solutions is actively providing more benefits to all its members for the same monthly contribution. In this stressful and uncertain time, we want to give you peace of mind.

You get full cover for both the diagnosis and treatment for COVID-19 should you test positive.

Speak to a financial adviser

Get advice on which medical aid plan suits you and your family’s needs
during this challenging time.

Find out more about our medical aid options

You'll get a quote reflecting the medical
aid contribution at the end of the process.

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