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Download our manuals


It’s important to familiarise yourself with our Legal and Compliance manuals below to make sure you’re aware of how we manage our business.

Easily accessible information

According to the constitution of the Republic of South Africa, all citizens have the right to access information held by the State or any other person, which are required to protect any of their rights.

Conflict of interest policy

This policy ensures that Financial Service Providers (FSP) place clients with appropriate product providers who can give them the best products that match their needs.

Complaints management process

We value your feedback and that’s why we make sure our complaints procedures are easily accessible.

The South African Insurance Association (SAIA)

We are a member of SAIA and adhere to the industry body’s code of conduct.

Learn more about Momentum Insurance

How to submit a claim

Contact Momentum
Insurance

Assistance Services



International: +27 12 452 8490

Emergency and referral assistance is available 24/7/365. Only in South Africa.

Sales and client services - Insurance





Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance claims




Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance fraud line




Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance Company Limited is an authorised financial services provider (FSP 30414) and part of Momentum Metropolitan Holdings Limited.

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