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Two men who have just been in an accident look at the damage caused to both vehicles and exchanging insurance details.

Vehicle theft
and damage

We’re here for you if your car is stolen, hijacked, or damaged from an accident. As soon as you have a case number, contact us as soon as possible in order to start the claims process.

Vehicle damage

This can be done by either calling us on 0860 100 000 during normal working hours or sending an email to [email protected], and kindly include the following details:

  • Policy number.
  • Name and surname.
  • Vehicle description, including:

    • Date of incident.
    • Location of theft/hijacking.
    • SAPS case number.
    • Registration number.
    • Colour of the vehicle.
    • Any identifying marks.
    • VIN number if available.
  • Please ensure that your email subject line states "vehicle damage".

Vehicle towing

Call Assistance Services on 0860 911 000 should your vehicle need to be towed from the accident scene. Please do not allow unauthorised towing companies to remove your vehicle. Our Assistance Services are available to you 24/7/365.

Kindly complete and submit the online claim form.

Or print the PDF and complete it. Then scan and email to [email protected]

Your fully completed claim form should be accompanied by:

  • A copy of your ID and driver’s licence.
  • Sketch of the accident (if online claim form is utilised).
  • Copy of the SAPS accident report (if available).
  • Full third party details (if applicable).

Take note: Please contact one of our vehicle claims consultants on 0860 100 000 during normal working hours for assistance in selecting a Momentum Insurance approved repairer, or if you have any further questions about submitting your claim.

Our working hours are Monday to Friday, from 08:15 to 16:30, excluding public holidays.

Claim form

For submitting claims using email or fax, download the claim form below.

Other products you
can claim

Property loss or damage

In your time of need, we're standing by to assist if anything should happen to your property.

Personal liability

Our knowledgeable and friendly claims's agents
will make claiming effortless.

Contact Momentum
Insurance

Assistance Services



International: +27 11 430 1665

Emergency and referral assistance is available 24/7/365. Only in South Africa.

Momentum Insurance claims




Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance Company Limited is an authorised financial services provider (FSP 30414) and part of Momentum Metropolitan Holdings Limited.

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