menu
Contact us Log in

Medical Aid

How to get pre-authorisation


You can get pre-authorisation for Health Platform Benefits and Major Medical Benefits such as hospital admission, specialised radiology, and doctor’s room procedures in any of the following ways.

Use our mobile App

Download the Momentum App

Call (South Africa)

0860 117 859

Call (International)

+27 31 573 4008

Business hours are Monday to Friday from 08:00 to 17:00.
Closed on Sundays and public holidays.

Information you need to give us

To make sure that you receive pre-authorisation as quickly as possible, please have the following information on hand:

  • Your membership number.
  • The name and details of the patient.
  • The reason for hospital admission, procedure, or specialised scan.
  • The procedure code (CPT, diagnosis code (ICD-10), and tariff code.
  • Date of admission.
  • The contact details and practice number of the referring GP.
  • The contact details and practice number of the specialist.
  • The name and practice number of the hospital or day clinic.

What to do next

Once you have the pre-authorisation details, please give the authorisation number to your service provider to make sure your medical expenses are covered by these benefits.

Learn more about medical aid

How to make the most
of your benefits

How to submit
a claim

Frequently asked
questions

Download the
Momentum App

Contact Momentum Health

Emergency services




Available 24 hours a day, 7 days a week, 365 days a year.

Client service, claims and authorisations






Business hours are Monday to Friday from 07:30 to 17:00. Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

We use cookies to provide the best experience. View our Cookie Policy.

Internet Explorer is out of date. Update your browser to ensure our website functions correctly.

Your browser's cookies are disabled. Enable cookies to ensure our website functions correctly. View our Cookie Policy.