Medical Aid
How to get pre-authorisation
You can get pre-authorisation for Health Platform Benefits and Major Medical Benefits such as hospital admission, specialised radiology, and doctor’s room procedures in any of the following ways.
Use our mobile App
Download the Momentum App
Use our website
Log into our self-service portal
Call (South Africa)
0860 117 859
Call (International)
+27 31 573 4008
Business hours are Monday to Friday from 08:00 to 17:00.
Closed on Sundays and public holidays.
Information you need to give us
To make sure that you receive pre-authorisation as quickly as possible, please have the following information on hand:
- Your membership number.
- The name and details of the patient.
- The reason for hospital admission, procedure, or specialised scan.
- The procedure code (CPT, diagnosis code (ICD-10), and tariff code.
- Date of admission.
- The contact details and practice number of the referring GP.
- The contact details and practice number of the specialist.
- The name and practice number of the hospital or day clinic.
What to do next
Once you have the pre-authorisation details, please give the authorisation number to your service provider to make sure your medical expenses are covered by these benefits.