Medical Aid
How to get pre-authorisation
You can pre-notify for Health Platform Benefits and get pre-authorisation Major Medical Benefits such as hospital admissions, specialised radiology, and doctor’s room procedures in any of the following ways.
Use our mobile App
Download the Momentum App
Use our website
Log onto our self-service portal or click on the “help” button to chat with one of our contact centre agents.
0860 117 859
Call (South Africa)
0860 117 859
Call (International)
+27 31 573 4008
Business hours are Monday to Friday from 08:00 to 17:00 and Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.
How to get pre-authorisation for a hospital visit using the Momentum App
Information you need to give us
To make sure that you receive pre-authorisation as quickly as possible, please have the following information on hand:
- Your membership number.
- The name and details of the patient.
- The reason for hospital admission, procedure, or specialised scan.
- The procedure code (CPT), diagnosis code (ICD-10), and tariff code.
- Date of admission.
- The contact details and practice number of the referring GP.
- The contact details and practice number of the specialist.
- The name and practice number of the hospital or day clinic.
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