Keeping our momentum during lockdown
We’re as ready as we could be
Jeanette Marais, deputy CEO of Momentum Metropolitan Holdings Ltd. would like to reassure all our clients that Momentum is as ready as it could be to continue being of service to you during lockdown.
We’ve implemented a business continuity plan (BCP)
Our business is in the essential services category which means we can keep our physical premises open. The implementation of our BCP means that from 27 March 2020 all staff have been equipped with the technology they need - enabling them to work remotely from home to help flatten the curve.
We’ve planned for minimal disruption
To ensure that our business continues to run smoothly, we will always be here to provide you with the peace of mind you deserve.
We ask for your understanding and patience in the event that our service levels aren’t maintained.
Let’s make history
We’re starting a new chapter in our journey. One that’s still unwritten. This year we not only did things differently – we did different things.
As a nation, we’ve dug deeper. Pushed harder. Grown stronger.
So we’re starting a movement we call 2020 2.0. To those who say let’s make 2020 history, we say: Let’s make history in 2020.
We’re here to help you write this new chapter on your journey. Our pledge is to be here for you as you build your new momentum - and our way of thanking you for being unstoppable.
Where will your new momentum take you in #2020TwoPoint0?
Our self-service technologies are here to assist you so you can:
- See your personalised dashboard with an overview of all your Momentum products.
- Update your personal details online without having to speak to a call centre agent.
- Track your medical aid claims.
- View your investments and the funds they're invested in.
- View your medical savings, HealthSaver and HealthReturns balances, Momentum Medical Scheme certificate and membership number.
- View your Momentum Short-term Insurance policy schedule and premium, update your details or log a claim.
Hello Doctor’s tele-triage hotline service is free to all South Africans
Hello Doctor]s tele-triage hotline service is available to all South Africans - free of charge.
Simply use the risk assessment tool and the outcome of the assessment triggers a callback request for high-risk individuals. A certified medical doctor will respond and advise what you should do next.
If you’re a member of Momentum Medical Scheme, you can still access Hello Doctor on the Momentum App.