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menu

Safety Alert keeps you and your loved ones safe

When it comes to safety, your main concern isn’t always yourself. That’s why we don’t just cover the things you love, we cover the people you love too. We’ve enhanced our Safety Alert feature on the Momentum App, which sends immediate help at the touch of a button.

  • Policyholders plus an additional nominee can make use of the feature, at no extra cost.
  • Unlimited access to 1 800 armed responders 24/7/365 days a year.
  • Now available to Momentum Insurance, previously Alexander Forbes Insurance clients.

Safety Alert sends immediate help to you and your loved ones

Click on this video for a step-by-step guide on how the Safety Alert panic button works.


Image of the Safety Alert icon. A yellow circle with the Momentum m placed in a white badge in the centre of the circle.

Access Safety Alert at the touch of a button

To initiate, simply press the Safety Alert button for 2 seconds. A control centre agent will answer your call and send help your way.

Cell phone showing a map with pinned location where panic button was activated with a Safety Alert icon moving on the map to let the person know help is coming.

Help is on the way

Interactive map to track the responding vehicle’s movement.
We’ll send the security company’s details to your mobile device.
Let you know the responding vehicle’s details e.g. registration number.
Confirm the responding vehicle’s estimated time of arrival.
Our communication with you doesn’t stop until your alert has been resolved.

Cell phone showing a map. The red pin on the map indicates where the person in distress is situated.

Over 1 800 armed responders waiting for your call

Safety Alert has a network of over 1 800 armed responders registered in South Africa for immediate assistance at the touch of a button.

The Safety Alert panic button feature is exclusive to existing and new Momentum Short-term Insurance and Momentum Insurance (previously Alexander Forbes Insurance) policyholders, as well as an additional user, nominated by the policyholder. There is no additional cost for Safety Alert for the policyholder and the additional user.

Cell phone screen opened on the Momentum App showing details of the Car and Home Insurance premium and the new feature, Safety Alert.

Activating Safety Alert is easy

Ensure you are a policyholder with Momentum Car and Home Insurance or Momentum Insurance.
Download the Momentum App from the Apple App store or Google Play Store.
Confirm your personal details like your name and telephone number to complete your set up.

Contact Momentum Car and Home Insurance

Roadside and emergency services




Available 24 hours a day, 7 days a week, 365 days a year.

Sales, client service and claims





Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Contact Momentum
Insurance

Assistance Services



International: +27 11 430 1665

Emergency and referral assistance is available 24/7/365. Only in South Africa.

Sales and client services - Insurance





Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Sales and client services - Accident and health





Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance claims




Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance fraud line




Available from 8:15 to 16:30 on weekdays, excluding public holidays.

Momentum Insurance Company Limited is an authorised financial services provider (FSP 30414) and part of Momentum Metropolitan Holdings Limited.

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