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Ombudsman complaints statistics 2012

The Ombudsman for Long-term Insurance recently published a report that gives statistics of the complaints clients lodged against insurers in 2012.

We would like you to know about the report. In the report you will find details about Momentum and other insurers. You can read the detail about the Ombudsman report here.

We use all the feedback that we get as an opportunity to improve our offering to you. We are busy looking at ways to improve this offering based on the complaints that we received and the Ombudsman cases.

We have a process that aims to resolve complaints as soon as they come in. We would like an opportunity to resolve any of your concerns before you need to go to a regulatory body. You can find more detail about our complaints process here.

We hope that the results in the report from the Ombudsman will improve year on year. We will continue to keep you informed of similar publications or reports.

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